Faq

FAQ, Online Ordering & Tracking

Q. Is ordering online secure?

A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means)...

Q. How do I place an order?

A. Online Ordering at Libraltraders.com is very easy. Once you have finished adding items to your shopping cart and are ready to complete your transaction...

Q. What are your shipping and handling rates?

A. Shipping and handling rates vary depending on the destination and weight box size of the order. If your orders are above INR 2000/-, we provide Free Shipping within India only...

Q. How will my order be delivered to me?

A. Your order would be delivered through reputed courier companies or India Postal Service at your doorstep.

Q. How will I know if order is placed successfully?

A. Once your Order is successfully placed, you will receive a confirmation over email from us...

Q. I tried placing order using my credit / debit card but it isn't working. Can you help me place an order?

A. Yes, if your Debit / Credit card isn't working. We also accept telephonic orders...

Q. I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

A. Please check your bank/credit card account to first ensure if your account has been debited. If it has, the amount is normally rolled back within 7 business days...

Q. How do I check the status of my order?

A. Your order status is updated to you via emails on every step (On Request)...

Q. Can I cancel my order?

A. If you wish to cancel your order, you need to get in touch with Customer Care as soon as possible...

Q. What if I have received a defective item?

A. Defective Items may be returned for a replacement or full credit. They must be reported and returned within 30 days of the invoice date...

Q. Can I place a bulk order for an item(s)?

A. In order to place a bulk order, please drop a mail to onlineorders@libraltraders.com...

Q. How do I do a trial of the product I purchased?

A. Trial of the product is not allowed. Once the packaging is open, it will not be replaced...

Q. Can I add an item to my order after I have placed my order?

A. Unfortunately no, however you can simply place another order.